CALLTECH CONSULTANT specializes in all aspects of call center and telecommunications consulting. Our team offers call center solutions, telecom assessments, information technology assessments, staff development and retention strategies.
For over eleven years, we have been providing our customers with exceptional operation, management and training solutions for the call center industry. What we offer are objective analysis of their workforce management, contact protocols, training, system configurations and data management techniques. |
| Our mission is to offer a complete, comprehensive and integrated solution to our customers based on the results generated by the following services: |
| Strategic Planning |
- Mission and goal (vision)
- Main plan and preliminary audit
- Start-up plan
- Marketing
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| Product Installations |
- Analysis and recommendations of
technological solutions
- Evaluation of existing technical
environment
- Evaluation of call center
architecture
- Call center installation management
- Advice for technologies selection
- Solution evaluations
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| Training |
- Telephony
- IVR systems
- Predictive, power and centralize
dialers
- Recording systems
- CRM
- Workforce management
- Contact manager
- Complaint tracking
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| Tactical Planning |
- Complete analysis including
recommendations on how to improve current call center
performances
- Operational overview
- Diagnosis and evaluation
- Processes and procedures
- Performance management
- Capacity and traffic analysis
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| Technical Planning |
- Telephony
- IVR systems
- Predictive, power and centralize
dialers
- Recording systems
- CRM
- Workforce management
- Contact manager
- Complaint tracking
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| Leads and Prospect |
- Lead generation
- Target and filtered leads
- Market prospecting
- Analysis of prospects and leads according to demographics
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