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CALLTECH CONSULTANT specializes in all aspects of call center and telecommunications consulting. Our team offers call center solutions, telecom assessments, information technology assessments, staff development and retention strategies.
For over eleven years, we have been providing our customers with exceptional operation, management and training solutions for the call center industry. What we offer are objective analysis of their workforce management, contact protocols, training, system configurations and data management techniques.
Our mission is to offer a complete, comprehensive and integrated solution to our customers based on the results generated by the following services:
Strategic Planning
  • Mission and goal (vision)
  • Main plan and preliminary audit
  • Start-up plan
  • Marketing
Product Installations
  • Analysis and recommendations of technological solutions
  • Evaluation of existing technical environment
  • Evaluation of call center architecture
  • Call center installation management
  • Advice for technologies selection
  • Solution evaluations
Training
  • Telephony
  • IVR systems
  • Predictive, power and centralize dialers
  • Recording systems
  • CRM
  • Workforce management
  • Contact manager
  • Complaint tracking

Tactical Planning
  • Complete analysis including recommendations on how to improve current call center performances
  • Operational overview
  • Diagnosis and evaluation
  • Processes and procedures
  • Performance management
  • Capacity and traffic analysis
Technical Planning
  • Telephony
  • IVR systems
  • Predictive, power and centralize dialers
  • Recording systems
  • CRM
  • Workforce management
  • Contact manager
  • Complaint tracking
Leads and Prospect
  • Lead generation
  • Target and filtered leads
  • Market prospecting
  • Analysis of prospects and leads according to demographics