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No matter what size your call center is, having the right staff is critical when it comes to business success. With multiple departments in a call center, hiring and training becomes a burden that proves to be costly and labor intensive. Why worry about the details of human resources when you can outsource this responsibility to a company that can recruit, train and maintain solid teams of professionals?

Whether it comes to sales, customer service, quality assurance or collections, CALLTECH CONSULTANT specializes in supplying proven skills, ideas and techniques which translates to higher revenue, lower customer turnover and reduce stress on your call center staff. Our team consists of training professionals, human resource personnel, managers and supervisors who share a desire to help your business benefit from our world class training and retention strategies.
CALL CENTER BENCHMARKING
Benchmarking is the search for best practices among call centers. It is often used in the assessment and development of call center policy, performance measures and objectives. Using benchmarks of ten key performance measures, CALLTECH CONSULTANT can train your call center team to develop exceptional skill sets which translates to increased revenues, reduce costs and improve service quality. We can either recruit from scratch or train your existing staff to acquire and enhance the following skills sets.
  • Leadership
  • Client and staff relations
  • Communication
  • Training
  • Technology
  • Professionalism
  • Sales tactics
  • Closing
  • Phone ethics and mannerism
  • Tone of voice
  • Customer service
RETENTION STRATEGIES
High staff attrition has plagued the call center industry for years, straining budgets and lowering customer satisfaction. With the increased skill levels of today's call center agent, it's more important than ever to find ways to stop the "revolving door" effect and keep your quality staff.
We realize the difficulties in recruiting and training a knowledgeable call center staff. On top of it all, keeping that team once you have developed it is a task in itself. That's why we have put together retention strategies that makes sure your business will have content and productive employees with low turnover ratios. CALLTECH CONSULTANT can help you create an environment that inspires agents to stay and grow with your organization. We can tackle and solve the issues that impact agent turnover and retention by focusing on key elements such as:
  • Hiring strategies
  • Instilling a positive atmosphere
  • Managing job stress
  • Agent satisfaction
  • Motivation techniques
  • Compensation